Delivery Policy

1. Delivery Area

Online orders are eligible for delivery within New Providence, The Bahamas only.

2. Delivery Requirements

To ensure successful delivery, an order confirmation and a complete delivery address are required. Customers must provide the following information:

• First and last name
• Complete delivery address
• Email address
• Contact number(s)

Please Note: We are unable to deliver to P.O. boxes or parcel lockers.

3. Delivery Timeframe

All orders are delivered within one (1) business day.

Orders placed during weekends will be delivered on the next business day.

If you experience a delay in receiving your order, please contact our customer support team at customercare@bealiv.com .

4. Delivery Notifications

Delivery notifications will be sent only to registered account holders or to the email address provided at the time the order was placed.

5. Damaged or Tampered Deliveries

If an item arrives damaged or appears to have been tampered with, customers must decline the delivery and immediately report the issue by emailing customercare@bealiv.com .

The email must include:

• Order details
• Customer's full name
• Contact number(s)

Important: All damaged or tampered deliveries must be reported within 24 hours. ALIV will not accept responsibility for damaged or tampered deliveries that are not reported within this timeframe.

Please refer to our Returns Policy for complete return instructions.

6. Refunds for Damaged Deliveries

If an order is damaged during transportation, customers will receive a full refund at no additional charge.

The refund method will depend on the original payment method used for the purchase.

For additional information, please refer to our Returns Policy.

7. Contact Information

For any delivery-related questions, delays, or concerns, please contact our customer support team.

Email: customercare@bealiv.com